Refund policy
OFFBRND — Final Sale & Refund Policy
The Final Chapter
All remaining OFFBRND merchandise is offered as part of our final closeout sale. Please review product descriptions, sizing, and your order details carefully before purchasing.
Final Sale
All purchases are final sale, subject to the exceptions below and applicable law.
- No returns or exchanges for changes of mind.
- No refunds for incorrect sizing selected by the customer, color preferences, or items purchased by mistake.
- No price adjustments on previous purchases.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number.
- A description of the issue.
- Clear photos of the item and packaging, if applicable.
We will review your concern and work toward an appropriate resolution, which may include a replacement, refund, or other remedy consistent with applicable law. Replacements depend on remaining inventory.
The 7-day reporting window is a customer service timeframe and does not limit your legal rights.
Order Cancellations
Cancellation requests may be considered only before an order enters processing or shipment preparation. Cancellation requests are not guaranteed, except where required by applicable law.
Lost or Missing Packages
If tracking shows your package was delivered but you have not received it, please check the delivery area and contact the carrier. If you still cannot locate it, contact us for assistance. We review lost or missing package concerns individually.
Limited Inventory
All merchandise is available in limited quantities and will not be restocked. If an item becomes unavailable after purchase, we will issue a full refund for that item.
Contact Us
For questions about your order, cancellations, or damaged, defective, incorrect, or missing items, email offbrnd1@gmail.com. Include your order number and relevant details so we can assist you.
Thank you for supporting OFFBRND.
ONE BRAND. ONE LAST SALE. THE FINAL CHAPTER.